Navy Federal Customer Service Phone Number: How to Get in Touch
Connecting with customer service at financial institutions can be vital for resolving issues or getting assistance. For Navy Federal Credit Union members, understanding how to contact representatives is key. So how do you get in touch with a Navy Federal customer service agent? There are a few different contact methods available, with phone being the most direct option.
Contact Information
The subsections below provide details on various customer service phone numbers to use depending on your specific needs.
General Customer Service Number
For general account questions, help with online banking, or reporting lost/stolen cards, call 1-888-842-6328. Agents are standing by 24/7 to help Navy Federal members.
International Contact Number
Members outside the United States can phone 1-703-255-8837. Support is offered 24/7 for general questions and other common requests.
Business Services Contact
To assist business owners, Navy Federal staffs a dedicated line at 1-877-418-1462, available weekdays 9AM – 5PM EST.
When phoning any Navy Federal number, having account details on hand speeds the process.
Hours of Operation
While phone support runs 24/7, there are more limited hours for other communication methods.
| Day of Week | Hours |
| Monday – Friday | 9AM – 5PM ET |
| Saturday | 9AM – 1:00PM ET |
| Sunday | 10AM – 6:30PM ET |
Holidays or events can alter hours. Check the Navy Federal site for updates.
Automated Services
For self-service access to accounts, loans and cards 24/7, Navy Federal offers automated phone and online tools.
Account Access
The automated phone system enables checking balances, transferring funds and reviewing history without a rep. The online banking platform also grants account access for tasks like bill pay and alerts.
Loan Services
Via automated phone, members can pay loans, check balances and view payment history. Online, application, account updates and related loan needs can be managed.
Credit Card Support
Card balances, payments, transaction history and more are available on the self-service phone line. Online, card management like balance review, alerts and dispute filing is enabled.
Navy Federal’s automated options empower quick, DIY account control when convenient.
Member Support Services
Navy Federal also provides dedicated member assistance in key areas like fraud prevention and dispute resolution.
Lost or Stolen Cards
If a debit or credit card is misplaced or compromised, Navy Federal customer service swiftly helps members report and block as needed 24/7.
Fraud Prevention
Member account and personal data security matters. Report suspected fraud immediately for fastest resolution.
Dispute Resolution
Contested transactions or issues with merchants can be handled via Navy Federal’s dispute resolution process. Staff help ensure fair outcomes.
Well-trained specialists give Navy Federal members attentive service for banking confidence.
Technical Support
For online or mobile banking troubles, Navy Federal’s technical team helps restore smooth access.
Online Banking Assistance
Contact 1-888-842-6328 for login problems, access denial or any other online banking difficulties. FAQs and tips on the website can also help troubleshoot common questions.
Mobile App Issues
The same number connects members to mobile app support for login issues, access problems or app errors. Updating or reinstalling the Navy Federal app are useful starting points for resolution based on the problem.
Quick assistance by knowledgeable experts keeps digital banking operating optimally.
Additional Resources
Navy Federal offers members branch and ATM locators plus social media channels for managing accounts and help access.
Branch Locator
Search the locator tool on Navy Federal’s website by zip code, city or other details to find 1 of 354 local branches and offered services.
ATM Network
Through Navy Federal or onsite at branches, over 30,000 surcharge-free ATMs provide cash access. Use the ATM locator to pinpoint machines nearby.
Social Media
Facebook, Twitter and YouTube updates help members stay current on Navy Federal news and deals. While social platforms allow contacting customer service, avoid sharing private data openly.
With the right information on how to connect, Navy Federal members can get banking questions resolved quickly.
